
If you have the unfortunate pleasure of following me on
twitter, than you might well be aware of my recent travel woes. Now, I imagine most people found it annoying of me to live-tweet every experience I had (seriously was so grossed out about
the zit couple though), but this is my second go 'round on a hassled travel event, and I wanted to keep the memories fresh because that last one actually taught me a lot about patience, kindness and having a good human spirit.
I won't bore you with the specifics, and I have a feeling the overall story might be best served with a few cool beers and conversation than me regaling people with what is probably a pretty boring story in the written word. The Reader's Digest version is that storms struck Chicago yesterday, delaying many flights, but most notably those of
United Airlines. Again, if you were following my tweets, you know I was none too happy with United, but you might be asking yourself, "Die-lon, they don't control the weather! Not like Storm is up thurr in the control tower flicking her wrists and flashing lightening." You are right, and I fully accept the mantra of "shit happens," but this is no excuse for a company to not inform its customers of what is actually going on. There were long stretches wherein we had no idea why there were certain delays, only to find out in the end that they weren't storm related, but purely managing oversights: sending our intended plane — that was on time — to a different gate; not informing the staff arriving on the separate (but 5 hour delayed) plane that we were boarding that they were flying to Los Angeles, making three flight attendants illegal for flight; not also calling separate pilots to be on standby, because they were an hour away from being illegal themselves.
These are just a few of the problems experienced at United. This doesn't include the three-plus hour long "customer service" line, or the fact that they cancelled another flight out to L.A. because they were missing a pilot, after everyone was in line to board and the standby list had been fully filled out. All of these things could have either been handled better by a major airline, or at least told to their customers in a more timely and less divisive manner.
Still though, lessons were learned, and mostly all were positive. While disembarking from the plane after being grounded for three hours, most of the strangers around me began commiserating while exiting the plane and moving directly the two-thirds-of-a-football-field customer service line just outside our gate. I, too, found myself in casual conversation with those around me, all of us piecing together information, sharing and joking with what little we actually knew of the situation. Most notably, I met a small group of women in front of me who were all very different but very awesome. There was a small Iranian-born woman who befriended me ("Deelahn, would you mind saving my space, I need tu charge my phone!"), a nice, old German woman with stunningly neon pink lipstick on, who was trying to get to San Francisco after having a hassle traveling back from Munich, a pretty lively woman from Los Angeles but living in Chicago who kept saying things like, "It's a dog ea' dog world out there," and "Nuh huh, there is NO WAY I'm not getting to L.A., TONIGHT." and, lastly, a grandmotherly, but salty Korean woman who was traveling with just one box in a bag. My favorite moment of her's was when she explained her travels as this, "My granddaughter booked this flight for me. What, I don't know how to book a flight? I never book on United. United SUCKS. I mean, look at this line? They SUCK. I'm never having my granddaughter pick out anything for me again."
There were many pleasantries and jokes shared amongst us. Most of these women were traveling to see family based in Los Angeles, which I learned a lot about because of our similar ages. I liked the idea and expectation that I'd look up their kids and suddenly have a crazy motley crew of friends, "Remember when I was locked up for a night with all your moms and grandmas? Thoooose were the daaaays." I also met a really nice U.S. history teacher from Minnesota, and we talked Twins — we agreed there needs to be an ace on staff or we're not gonna go deep in the playoffs — as well as Teach for America, the education system in general and his students, who were headed for a trip across the east coast, studying all of America's founding landmarks. I also met a super nice Australian guy in a sharp suit that had clearly been marred by the waiting of the day, but still stylish. He told me that there were no hotel rooms near the aiprot, which was a bummer, but he had gathered valuable info about our flight the next morning and that he found a hotel 10 miles away, but it sounded like rooms were going fast.
By the end of the night, most didn't get out of the airport, either by flight or for a room. People split off into family units or to where their needs lied: outlets, food, or space to sleep. I plugged in my fully dead computer and fully dead phone and began to inform everyone in Los Angeles and back home that I wouldn't' be making it that night. This wasn't done with any tinge of sadness, because by the end of that line I had met some pretty interesting and wonderful people. I had also learned that when things aren't going well, people really do tend to make the best of it. At any point people would have been within their rights to lose it. There was a powder keg feeling throughout the day, but everyone remained calm and mostly there were shared "good grief" type smiles as opposed to raised voices. That's why I wasn't really upset when I finally was able to communicate to the world. I was just so tired and worried about my job that I hammered out a few emails and then just tried to relax, kicking on X Files and zoning out in the brightly lit, nearly silent airport.
I'm home now after a 6:30 am CST flight. My body succumbed to sleep at around 10:45 am PST, and now I'm wide awake, bounding around the internet, anticipating getting back to some normalcy tomorrow. Small slices of strange in your life can be good though, and I'm glad I got to eat that humble pie. It made me all the more appreciative for the world I share with all these amazing people. Travel lightly, friends.